Last updated: 2025-10-11
Business Name
Floating World Art
Representative
Yuichiro Hasuike
Business Location
Bunkyo‑ku, Tokyo, Japan
For privacy, the full mailing address will be provided to customers without delay upon request or on invoices/receipts.
Contact
Email: contact@floatingworldart.com
Office hours: Mon–Fri, 10:00–17:00 (JST)
Response time: within 7 calendar days (JST)
Phone number: provided to customers upon request.
Statement Descriptor
FWAART
Business Hours
Mon–Fri, 10:00–17:00 JST (approximate). We typically respond within 7 calendar days.
Sales Channels
We primarily sell via print‑on‑demand (POD) marketplaces (e.g., SUZURI, Redbubble, Etsy). We may also offer direct checkout on this site in the future. Orders placed on third‑party marketplaces are governed by each marketplace’s terms and policies.
Prices
Prices are shown tax‑inclusive on each product page.
Payment Methods and Timing
Direct sales on this site: Credit/debit cards via Stripe (and/or PayPal, if enabled). Payment is captured at the time of order.
POD marketplace orders: Follow the payment methods and timing specified by each platform.
Fees Other Than the Product Price
Shipping charges, bank transfer fees (if bank transfer is offered and selected), and any customs duties/import taxes for international shipments.
Shipping
Direct sales: Shipping charges are calculated and displayed at checkout based on destination, size, and service. See our Shipping Policy.
POD marketplace orders: Follow the shipping policy of each platform.
Delivery Time
In‑stock items (direct sales): Typically shipped within 3–5 business days after payment is confirmed.
Made‑to‑order/commissions: Delivered on the schedule mutually agreed with the customer.
POD marketplace orders: Production and delivery schedules are per each platform.
Typical production for made‑to‑order items: 5–7 business days; delivery time varies by destination and carrier.
Returns, Exchanges, and Cancellations
Defective, damaged, or incorrect items (direct sales): Contact us within 7 days of delivery for a replacement or refund. We cover return shipping for confirmed defects.
Customer‑remorse returns (direct sales): Accepted within 14 days of delivery if unused/unopened; return shipping is the customer’s responsibility.
Digital items/commissions: Non‑refundable after delivery (except in case of technical defects).
POD marketplace orders: Follow the marketplace’s refund/return policy.
See our Refund Policy for details.
Quantity Limits
If limited quantities apply, they are indicated on each product page.
Order Validity Period
Orders may be cancelled if payment is not completed within the displayed period or if stock is depleted. Campaign/offer validity is shown where applicable.
Handling of Defective Items
We may request photos of the defect for assessment. If confirmed, we will replace the item or issue a refund.
Service Area and Conditions
We ship within Japan and to select international destinations. If certain destinations are not serviceable, we will inform customers in advance.
Cooling‑Off
The cooling‑off system under Japanese law does not apply to mail‑order/e‑commerce sales.
POD Marketplace Disclosures
Orders placed on SUZURI and other marketplaces are subject to each platform’s legal disclosures and policies. For SUZURI, see: https://suzuri.jp/trading
Links